Tag: Solving

This is an opinion editorial by Mickey Koss, a West Point graduate with a degree in economics. He spent four years in the infantry before transitioning to the Finance Corps. It may seem counterintuitive, but in my last four years serving for the U.S. Army, I’ve essentially been a customer service specialist, whether it’s addressing pay issues in the military pay office as a commander, or addressing travel or budget questions as a comptroller in an operational unit. Of late, I’ve found myself asking more questions of the customers than…

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