The past 12 months have seen the global digital paradigm evolve tremendously, especially regarding how humans interact with machines. In fact, the space has undergone such a radical transformation that people of all ages are now fast becoming conversant with artificial intelligence (AI) models, most popularly OpenAI’s ChatGPT. The primary driving force behind this revolution has been the advancements made in natural language processing (NLP) and conversational AI. NLP is a subfield of AI that focuses on the interaction between computers and humans using everyday language and speech patterns. The…
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